Terms of service

Terms of Service

Last updated: 17 July 2026

Welcome to VIRA EARTH.

These Terms of Service govern your access to and use of https://viraearth.com, including all information, features, products, services, content, and transactions made available through the website.

The website and its ecommerce services are operated by:

V.R DIAMONDS AND JEWELS LLP
Trading as VIRA EARTH

By visiting our website, creating an account, submitting information, placing an order, or purchasing a product, you agree to be bound by these Terms of Service and the policies referred to within them.

Please read these Terms carefully before using the website. If you do not agree with them, you should not use the website or purchase products through it.

1. Definitions

For these Terms:

  • “VIRA EARTH,” “we,” “us,” or “our” refers to V.R DIAMONDS AND JEWELS LLP.

  • “Website” refers to https://viraearth.com and its associated pages.

  • “Customer,” “you,” or “your” refers to any person accessing the website or purchasing a product.

  • “Product” or “products” refers to jewellery, diamonds, gemstones, accessories, gift cards, packaging, and other goods offered through the website.

  • “Order” refers to a request submitted by a customer to purchase one or more products.

  • “Services” refers to the website, ecommerce facilities, customer support, product customisation, delivery, and other services made available by VIRA EARTH.

2. Acceptance of These Terms

By using the website, you confirm that:

  • You have read and understood these Terms.

  • You agree to comply with these Terms.

  • You are legally capable of entering into a binding agreement.

  • The information you provide is accurate, complete, and current.

  • You will use the website only for lawful purposes.

These Terms form an electronic agreement between you and VIRA EARTH.

Your submission of an order does not automatically mean that we have accepted it. An order becomes binding only after we confirm its acceptance or dispatch the product, whichever occurs first.

3. Eligibility

You must be at least 18 years old and legally competent to enter into a contract to make purchases through the website.

A person under 18 years of age may use the website only under the supervision of a parent or legal guardian. The parent or guardian will be responsible for the minor’s use of the website and any transaction made through it.

We reserve the right to refuse service, cancel an order, suspend an account, or restrict access where we reasonably believe that a user:

  • Is not legally eligible to transact.

  • Has provided false or misleading information.

  • Is attempting fraudulent or unauthorised activity.

  • Has violated these Terms.

  • Has misused our returns, payments, promotions, or customer-support processes.

4. Account Registration

Certain website features may require you to create an account.

You are responsible for:

  • Maintaining the confidentiality of your login credentials.

  • Restricting access to your device and account.

  • Ensuring that your account information remains accurate.

  • Informing us promptly of suspected unauthorised access.

  • All activity performed through your account, unless prohibited by law.

You must not impersonate another person, create an account using false information, or use another customer’s account without permission.

We may suspend or close an account that violates these Terms or presents a security, fraud, or legal risk.

5. Product Information

We make reasonable efforts to provide accurate product information, including descriptions, photographs, materials, dimensions, weights, sizes, colours, stone details, purity, pricing, and availability.

However, product information may occasionally contain errors, omissions, or inaccuracies.

Product photographs are provided for representation. The actual product may vary slightly because of:

  • Device and screen-display settings.

  • Photography lighting.

  • Product finishing and polishing.

  • Handcrafted production.

  • Manufacturing tolerances.

  • Natural differences in diamonds, gemstones, pearls, metals, textures, and patterns.

  • Minor variations between product batches.

Natural characteristics such as inclusions, colour variations, texture differences, and minor irregularities may not constitute defects.

Unless expressly stated otherwise, product images may not represent the product at its exact physical size.

6. Jewellery, Diamonds and Gemstones

Customers should carefully review all available specifications before purchasing jewellery, diamonds, or gemstone products.

Where applicable, product information may include:

  • Metal type and purity.

  • Approximate gross and net weight.

  • Diamond or gemstone details.

  • Carat weight.

  • Colour and clarity.

  • Certification information.

  • Product measurements.

  • Size or fit information.

Weights, dimensions, gemstone carat values, and similar measurements may be approximate and may vary within acceptable manufacturing tolerances.

Where a product is supplied with an authenticity certificate, diamond certificate, hallmark, or other documentation, that document forms part of the product and must be preserved by the customer.

Loss of certificates, tags, security seals, or documentation may affect eligibility for returns, exchange, repair, buyback, or other services.

7. Product Availability

All products are subject to availability.

A product appearing on the website may become unavailable before or after an order is placed because of:

  • Inventory changes.

  • Simultaneous orders.

  • Quality-control failure.

  • Production limitations.

  • Supplier delays.

  • Incorrect inventory information.

  • Pricing or listing errors.

  • Customisation limitations.

If an ordered product is unavailable, we may:

  • Cancel the affected product or order.

  • Offer an alternative product.

  • Offer store credit.

  • Issue an eligible refund.

  • Contact you for further instructions.

We are not obligated to supply a product solely because it appeared as available on the website.

8. Pricing

Unless stated otherwise, product prices are displayed in Indian Rupees.

Prices may include or exclude taxes, shipping, insurance, duties, payment charges, or other fees depending on the information displayed during checkout.

The final payable amount will ordinarily be shown before the order is submitted.

We reserve the right to:

  • Change product prices without prior notice.

  • Correct pricing or calculation errors.

  • Withdraw an incorrect offer.

  • Cancel an order affected by an obvious pricing error.

  • Apply different pricing to custom, personalised, or made-to-order products.

A product will not be supplied at an incorrect price merely because the incorrect price appeared on the website.

If payment has already been collected for an order cancelled due to a pricing error, the eligible amount will be refunded using the original payment method or another mutually agreed method.

9. Taxes and Duties

Applicable taxes will be charged according to the delivery destination, nature of the product, and applicable law.

For international orders, customers may be responsible for:

  • Customs duties.

  • Import taxes.

  • Local taxes.

  • Brokerage fees.

  • Clearance charges.

  • Regulatory fees.

These charges may not be included in the website price and may be payable directly to customs authorities, delivery providers, or other third parties.

Customers are responsible for confirming applicable import requirements before placing an international order.

10. Orders

When submitting an order, you agree that:

  • All information supplied is accurate.

  • You are authorised to use the selected payment method.

  • The delivery address and contact information are complete.

  • You have reviewed the product specifications.

  • You have reviewed applicable shipping, cancellation, return, and refund terms.

After placing an order, you may receive an automated acknowledgement. This acknowledgement confirms receipt of the order but does not necessarily constitute acceptance.

We may verify an order before accepting or dispatching it. Verification may include confirmation of:

  • Customer identity.

  • Payment authorisation.

  • Billing information.

  • Delivery address.

  • Product availability.

  • Order value.

  • Fraud or security indicators.

We may contact you for additional information. Failure to provide the requested information may result in delayed processing or cancellation.

11. Right to Refuse or Cancel Orders

We reserve the right to refuse, restrict, or cancel an order where reasonably necessary, including where:

  • A product is unavailable.

  • Product information or pricing is incorrect.

  • Payment is unsuccessful or reversed.

  • Fraudulent or suspicious activity is detected.

  • The order exceeds purchase limits.

  • Delivery information is incomplete or invalid.

  • The destination is not serviceable.

  • Required verification is not completed.

  • The order violates these Terms.

  • A legal or regulatory restriction applies.

  • The product fails final quality inspection.

Where we cancel a prepaid order, an eligible refund will be issued in accordance with our Return and Refund Policy.

12. Customised, Personalised and Made-to-Order Products

Certain products may be customised, resized, engraved, personalised, or manufactured specifically for a customer.

Customisation may include:

  • Ring resizing.

  • Engraving.

  • Name or initial personalisation.

  • Metal or colour changes.

  • Diamond or gemstone selection.

  • Design alterations.

  • Bespoke manufacturing.

  • Made-to-order production.

Customers are responsible for reviewing and approving all relevant specifications before production begins.

Once production, customisation, engraving, or resizing has commenced, the order may not be cancelled, modified, returned, or exchanged except where required by applicable law or where the product is defective or materially different from the approved specifications.

Customised product appearance, dimensions, weight, or finish may vary slightly from illustrations, digital renders, samples, or reference photographs.

13. Payment

Available payment methods will be displayed during checkout and may include cards, UPI, net banking, wallets, cash on delivery, payment links, or other supported methods.

Payment services may be provided by independent payment gateways, banks, card networks, or financial institutions.

By submitting payment information, you confirm that:

  • The information is accurate.

  • You are authorised to use the payment method.

  • Sufficient funds or credit are available.

  • The transaction is lawful.

  • You authorise the applicable charges.

We do not control third-party payment-provider systems and are not responsible for outages, authorisation failures, payment delays, or service interruptions caused by them.

An order may remain unconfirmed until payment is successfully received and verified.

14. Payment Verification and Fraud Prevention

We may conduct reasonable verification before processing high-value or unusual transactions.

Customers may be asked to provide additional information, such as:

  • Identity confirmation.

  • Billing verification.

  • Delivery confirmation.

  • Payment confirmation.

  • Authorisation from the payment-method holder.

We may cancel or hold an order where fraud, identity misuse, unauthorised payment, money laundering, chargeback abuse, or other unlawful activity is suspected.

We may cooperate with payment providers, financial institutions, delivery partners, law-enforcement agencies, and regulatory authorities where reasonably required.

15. Cash-on-Delivery Orders

Cash on delivery may be available only for selected:

  • Products.

  • Order values.

  • Locations.

  • Customers.

  • Delivery partners.

We may confirm cash-on-delivery orders by phone, email, WhatsApp, one-time password, or another verification method.

We may refuse or disable cash-on-delivery service for customers with repeated refused deliveries, fraudulent orders, incorrect addresses, or unclaimed shipments.

Additional cash-on-delivery charges may apply where disclosed during checkout.

16. Shipping and Delivery

Shipping estimates are provided for guidance and are not guaranteed unless expressly stated.

Delivery may be affected by:

  • Product production time.

  • Customisation.

  • Quality inspection.

  • Payment verification.

  • Courier availability.

  • Weather.

  • Public holidays.

  • Strikes.

  • Government restrictions.

  • Customs clearance.

  • Incorrect delivery details.

  • Events beyond our reasonable control.

Customers are responsible for providing a complete and accurate delivery address, telephone number, email address, PIN code, and any necessary delivery instructions.

We are not responsible for delays or failed delivery caused by incorrect, incomplete, or outdated customer information.

17. Delivery Acceptance and Inspection

Customers should inspect the external package before accepting delivery.

Where a package appears opened, damaged, crushed, wet, resealed, or tampered with, the customer should:

  • Refuse delivery where reasonably possible.

  • Record photographs or video evidence.

  • Contact VIRA EARTH promptly.

After delivery, the customer should inspect the product and report any incorrect, missing, damaged, or defective item within the period stated in our Return and Refund Policy.

A clear, continuous, and unedited unboxing video may be required for claims involving damage, missing items, empty parcels, incorrect products, or tampered packaging.

18. Failed Delivery and Refused Orders

An order may be treated as undeliverable where:

  • The address is incorrect or incomplete.

  • The recipient is unavailable.

  • Delivery is refused.

  • Required payment is not made.

  • The customer cannot be contacted.

  • The courier makes repeated unsuccessful delivery attempts.

  • The destination cannot be safely or legally accessed.

Where an order is returned to us, the customer may be responsible for shipping, return, insurance, packaging, payment, or handling costs, to the extent permitted by applicable law.

A redelivery fee may apply if the customer requests another delivery attempt.

19. Order Cancellation

An order may be cancelled before processing, dispatch, production, customisation, engraving, or resizing begins.

Cancellation requests are subject to approval and may not be accepted after:

  • The product has been dispatched.

  • Customisation has started.

  • Production has started.

  • A personalised product has been approved.

  • Special materials have been procured.

  • A third-party certificate has been commissioned.

Any approved cancellation and refund will be handled according to our Return and Refund Policy.

20. Returns, Exchanges and Refunds

Returns, replacements, exchanges, cancellations, and refunds are governed by our separate Return and Refund Policy, which forms part of these Terms.

Customers should review that policy before placing an order.

Nothing in these Terms is intended to remove or restrict a statutory consumer right that cannot lawfully be excluded.

21. Repairs, Resizing and After-Sales Services

Where offered, repair, resizing, cleaning, polishing, replating, replacement, or maintenance services may be subject to:

  • Product inspection.

  • Service availability.

  • Additional fees.

  • Shipping charges.

  • Material availability.

  • Technical limitations.

  • Separate service terms.

We may refuse to repair or service a product that:

  • Has been altered by another jeweller.

  • Is structurally unsuitable.

  • Has missing or substituted components.

  • Cannot be safely repaired.

  • Is suspected to be counterfeit.

  • Was not originally sold by VIRA EARTH.

Any estimated repair or service period is approximate.

22. Product Care and Customer Responsibility

Jewellery is delicate and should be handled according to the care instructions supplied with the product or published on the website.

Customers should protect jewellery from:

  • Perfume.

  • Cosmetics.

  • Cleaning chemicals.

  • Chlorine.

  • Excessive moisture.

  • Physical impact.

  • Abrasive surfaces.

  • Improper storage.

  • Unauthorised repair or alteration.

Damage caused by misuse, accident, negligence, improper storage, chemical exposure, impact, unauthorised alteration, or normal wear and tear may not qualify as a manufacturing defect.

23. Promotions, Discounts and Coupon Codes

Promotions, offers, coupons, gift cards, and discount codes may be subject to additional conditions.

Unless expressly stated otherwise:

  • Promotions cannot be combined.

  • Discount codes have no cash value.

  • Codes may be limited by product, date, customer, or order value.

  • Offers may be withdrawn or modified.

  • Discounts may not apply to customised products.

  • Cancelled or returned products may affect promotional eligibility.

  • Free gifts must be returned with the qualifying order.

  • A discount may be recalculated following a partial return.

We may reject or cancel a promotion obtained through fraud, technical error, misuse, duplication, or unauthorised distribution.

24. Gift Cards and Store Credit

Where gift cards or store credit are offered:

  • They may be used only through authorised VIRA EARTH channels.

  • They may not be redeemable for cash except where required by law.

  • They may be subject to an expiry period disclosed at issuance.

  • Lost, stolen, or misused codes may not be replaced.

  • They cannot be used for unlawful or fraudulent transactions.

  • They may not be resold without permission.

Additional terms may apply at the time of issuance.

25. Reviews, Comments and User Content

You may be able to submit reviews, photographs, comments, feedback, testimonials, questions, or other content.

By submitting content, you confirm that:

  • You own it or have permission to provide it.

  • It is accurate and not misleading.

  • It does not violate another person’s rights.

  • It does not contain unlawful, defamatory, abusive, obscene, discriminatory, or fraudulent material.

  • It does not contain malicious code, spam, or unauthorised advertising.

You grant VIRA EARTH a non-exclusive, worldwide, royalty-free right to use, reproduce, adapt, publish, translate, display, and distribute the submitted content for business, website, marketing, and promotional purposes, subject to applicable law.

We may moderate, edit, reject, or remove user content, but we are not obligated to publish every submission.

26. Prohibited Uses

You must not use the website:

  • For unlawful, fraudulent, or deceptive activity.

  • To violate intellectual-property rights.

  • To submit false information.

  • To impersonate another person.

  • To distribute malware or harmful code.

  • To interfere with website security.

  • To scrape or extract data without permission.

  • To perform unauthorised automated access.

  • To test system vulnerabilities without written authorisation.

  • To manipulate product reviews or promotions.

  • To place fraudulent or speculative orders.

  • To abuse chargebacks, returns, refunds, or delivery services.

  • To harass customers, staff, suppliers, or service providers.

  • To resell products in breach of applicable law or an agreed restriction.

  • To copy or commercially exploit website content without permission.

We may suspend access or take legal action in response to prohibited activity.

27. Intellectual Property

The website and its content may include:

  • Brand names.

  • Logos.

  • Product designs.

  • Jewellery designs.

  • Photographs.

  • Videos.

  • Graphics.

  • Illustrations.

  • Text.

  • Product descriptions.

  • Software.

  • Layouts.

  • Packaging.

  • Marketing materials.

  • Trademarks and trade dress.

These materials belong to V.R DIAMONDS AND JEWELS LLP, its licensors, suppliers, or respective owners and are protected by applicable intellectual-property laws.

No content may be copied, reproduced, modified, republished, distributed, sold, licensed, reverse engineered, or commercially exploited without prior written permission.

Personal, non-commercial viewing of the website does not transfer ownership or intellectual-property rights to the user.

28. Third-Party Services and Links

The website may contain links to or integrate services from third parties, including:

  • Payment gateways.

  • Delivery providers.

  • Social-media platforms.

  • Analytics providers.

  • Customer-support tools.

  • Advertising platforms.

  • Product-certification bodies.

Third-party services are governed by their own terms and privacy practices.

We are not responsible for third-party websites, systems, content, availability, security, representations, or transactions.

A third-party link does not necessarily mean that VIRA EARTH endorses that party or its services.

29. Website Availability

We aim to keep the website reasonably available, but uninterrupted or error-free access is not guaranteed.

The website may be unavailable because of:

  • Maintenance.

  • Software updates.

  • Security incidents.

  • Hosting problems.

  • Internet failures.

  • Third-party outages.

  • Technical errors.

  • Events outside our reasonable control.

We may modify, suspend, restrict, or discontinue any website feature without prior notice, subject to applicable law.

30. Accuracy of Website Information

We may correct any typographical error, product error, pricing error, technical issue, or omission at any time.

Website content is provided for general information and purchasing assistance. It should not be treated as professional investment, valuation, financial, gemological, or legal advice.

Customers should rely on the product details, invoice, certificates, and documents supplied with their actual product.

31. Privacy and Personal Information

Our collection, processing, storage, and use of personal information are governed by our Privacy Policy, which forms part of these Terms.

By using the website, you acknowledge that your information may be processed as described in the Privacy Policy and as reasonably required to:

  • Process orders.

  • Verify payments.

  • Deliver products.

  • Provide support.

  • Prevent fraud.

  • Meet legal obligations.

  • Improve website services.

Customers should review the Privacy Policy before providing personal information.

32. Communications

By providing your email address or telephone number, you agree that we may contact you regarding:

  • Orders.

  • Payments.

  • Deliveries.

  • Returns.

  • Customer support.

  • Security alerts.

  • Service notices.

  • Account administration.

Marketing communications will be sent according to applicable consent and communication requirements.

You may opt out of promotional communications using the unsubscribe option or by contacting us. Transactional and legally required messages may still be sent.

33. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and its general content are provided on an “as available” basis.

We do not warrant that:

  • The website will always be uninterrupted.

  • Every error will be corrected immediately.

  • The website will be free from all harmful components.

  • Every product image will exactly match every device display.

  • Third-party services will always remain available.

  • A product will remain available after being added to a cart.

Any product warranty expressly provided by VIRA EARTH will be subject to its specific warranty conditions.

Nothing in this section excludes a warranty, guarantee, duty, or consumer right that cannot legally be excluded.

34. Limitation of Liability

To the maximum extent permitted by applicable law, VIRA EARTH and V.R DIAMONDS AND JEWELS LLP will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.

This may include loss of profits, business, data, opportunity, goodwill, or anticipated savings.

Where liability cannot lawfully be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes liability for fraud, wilful misconduct, or any liability that cannot legally be excluded or restricted.

35. Indemnity

To the extent permitted by law, you agree to indemnify and hold harmless V.R DIAMONDS AND JEWELS LLP, VIRA EARTH, and their partners, employees, representatives, and service providers from claims, losses, liabilities, and reasonable expenses resulting from:

  • Your unlawful use of the website.

  • Your breach of these Terms.

  • Your infringement of another party’s rights.

  • False information submitted by you.

  • Fraudulent or unauthorised activity carried out through your account.

This clause does not apply to the extent that a claim results from our own unlawful conduct or liability that cannot be excluded.

36. Force Majeure

We will not be responsible for delay or failure caused by circumstances beyond our reasonable control, including:

  • Natural disasters.

  • Floods.

  • Fires.

  • Epidemics or pandemics.

  • War.

  • Terrorism.

  • Civil unrest.

  • Government action.

  • Strikes.

  • Transport disruptions.

  • Power failures.

  • Internet outages.

  • Supplier failure.

  • Customs delays.

  • Courier disruption.

We may suspend, delay, modify, or cancel affected obligations while such circumstances continue.

37. Suspension and Termination

We may suspend or terminate access to the website where:

  • These Terms are violated.

  • Fraud or unlawful activity is suspected.

  • Website security is threatened.

  • Another person’s rights are affected.

  • Continued access creates legal or operational risk.

Termination does not affect rights, payment obligations, liabilities, or remedies that arose before termination.

Clauses intended to continue after termination, including intellectual property, liability, dispute, and payment provisions, will remain effective.

38. Grievances and Customer Support

For questions, complaints, service requests, or grievances relating to products or website transactions, contact us using the details below.

Please include:

  • Your full name.

  • Order number.

  • Registered contact details.

  • Description of the issue.

  • Supporting photographs, videos, or documents.

We will review the matter and respond within a reasonable period in accordance with applicable law and the nature of the complaint.

Customer Support and Grievance Contact

VIRA EARTH
Operated by V.R DIAMONDS AND JEWELS LLP

Email: viraearth.info@gmail.com
Phone: +91 98731 11955

39. Governing Law

These Terms are governed by the laws of India.

Subject to mandatory consumer-protection rights and any jurisdiction that cannot legally be excluded, courts with appropriate jurisdiction in New Delhi, India will have jurisdiction over disputes arising from these Terms, the website, or related transactions.

Nothing in this section prevents a consumer from approaching an appropriate consumer commission, court, regulator, mediation forum, or other authority available under applicable law.

40. Dispute Resolution

We encourage customers to contact us first so that we can attempt to resolve a dispute through customer support.

The parties may mutually agree to resolve a dispute through negotiation, mediation, arbitration, or another lawful dispute-resolution method.

No dispute-resolution provision in these Terms limits a consumer’s non-waivable statutory rights.

41. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent legally permitted or removed where necessary.

The remaining provisions will continue in effect.

42. No Waiver

A failure or delay by VIRA EARTH to enforce a provision of these Terms does not waive our right to enforce it later.

A waiver will be valid only when provided in writing by an authorised representative.

43. Assignment

You may not assign or transfer your rights or obligations under these Terms without our written permission.

We may assign or transfer our rights and obligations as part of a merger, restructuring, sale, business transfer, or change in ownership, subject to applicable law.

44. Entire Agreement

These Terms, together with the policies and information referenced within them, constitute the agreement between you and VIRA EARTH regarding your use of the website and purchase of products.

Relevant policies may include:

  • Privacy Policy

  • Return and Refund Policy

  • Shipping Policy

  • Cancellation Policy

  • Jewellery Care Policy

  • Product Warranty Policy

Where a product-specific term conflicts with a general term, the product-specific term will apply to that product to the extent of the conflict.

45. Changes to These Terms

We may revise these Terms to reflect changes in:

  • Our business.

  • Website features.

  • Product offerings.

  • Payment or delivery arrangements.

  • Legal or regulatory requirements.

  • Security practices.

The revised Terms will be published on the website with an updated effective date.

Changes will ordinarily apply from the date they are published. Material changes affecting an existing confirmed order will be handled subject to applicable law and the terms applicable when that order was placed.

Continued use of the website after revised Terms are published constitutes acceptance of the revised Terms.

46. Contact Information

For questions regarding these Terms of Service, contact:

VIRA EARTH
Operated by V.R DIAMONDS AND JEWELS LLP

Registered business address:
V.R DIAMONDS AND JEWELS LLP
First Floor, 2704, Gali Number 24
Beadonpura, Karol Bagh
New Delhi, Delhi 110055
India

Email: viraearth.info@gmail.com
Phone: +91 98731 11955
Website: https://viraearth.com