Shipping policy

Shipping Policy

Last updated: 17 July 2026

This Shipping Policy explains how orders placed through https://viraearth.com are processed, shipped, and delivered within India.

The website is operated by:

VIRA EARTH
A brand of V.R DIAMONDS AND JEWELS LLP

By placing an order through our website, you agree to the terms of this Shipping Policy.

1. Shipping Coverage

VIRA EARTH currently ships orders within India only.

We do not currently offer international shipping.

Delivery availability may depend on:

  • The customer’s PIN code

  • Courier serviceability

  • Product availability

  • Order value

  • Product type

  • Applicable shipping restrictions

If your delivery location is not serviceable, we may contact you to request an alternative address or cancel the order and issue an eligible refund.

2. Order Processing Time

Orders are generally processed within [1–3 business days] after successful payment confirmation.

Processing may take longer for:

  • Customised jewellery

  • Personalised or engraved products

  • Made-to-order products

  • Resized jewellery

  • Products requiring certification

  • High-value orders requiring additional verification

  • Orders placed during festivals, holidays, sales, or promotional periods

Processing time is separate from delivery time.

Business days generally exclude Sundays, public holidays, and other non-working days.

3. Estimated Delivery Time

After dispatch, standard orders are generally delivered within [3–7 business days], depending on the delivery location and courier serviceability.

Deliveries to remote, rural, restricted, or non-metro locations may take longer.

Customised, personalised, resized, engraved, or made-to-order products may require additional production time. The estimated production or dispatch period may be displayed on the product page or communicated separately.

All delivery timelines are estimates and are not guaranteed.

4. Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before the order is confirmed.

You may use one of the following store rules:

  • Free shipping on all prepaid orders, or

  • Free shipping on orders above ₹[amount], or

  • A shipping charge of ₹[amount] on orders below ₹[amount]

Cash-on-delivery orders, where available, may be subject to an additional handling or service charge.

Any applicable shipping fee will be included in the final order total shown during checkout.

5. Order Confirmation

After placing an order, you may receive an order-confirmation email, SMS, WhatsApp message, or other electronic notification.

The confirmation may include:

  • Order number

  • Product details

  • Billing information

  • Shipping address

  • Payment status

  • Order value

An automated order confirmation acknowledges receipt of your order but does not necessarily confirm dispatch or final acceptance.

We may contact you for additional verification before processing or shipping an order.

6. Address and Contact Information

Customers must provide a complete and accurate delivery address, including:

  • Recipient’s full name

  • House, flat, building, or shop number

  • Street or locality

  • City

  • State

  • PIN code

  • Active mobile number

  • Email address

VIRA EARTH will not be responsible for delays, failed deliveries, or losses caused by incomplete or incorrect information provided by the customer.

Customers should review their shipping details carefully before confirming an order.

7. Address Changes

A request to change the delivery address must be submitted before the order is processed or dispatched.

Address changes cannot normally be made after dispatch.

To request an address change, contact us immediately at:

Email: viraearth.info@gmail.com
Phone: +91 98731 11955

Approval of an address change is subject to order status and courier availability.

8. Shipping and Delivery Partners

Orders may be shipped through third-party courier, logistics, postal, or delivery-service providers.

The courier partner may be selected based on:

  • Delivery PIN code

  • Product value

  • Package size

  • Security requirements

  • Serviceability

  • Estimated delivery time

Courier partners operate independently, and delivery schedules may be affected by their internal operations.

9. Order Tracking

Once an order is dispatched, tracking information may be sent through email, SMS, WhatsApp, or your website account.

Tracking details may include:

  • Courier partner

  • Tracking or airway bill number

  • Dispatch date

  • Tracking link

  • Estimated delivery status

Tracking information may take up to 24–48 hours after dispatch to become active.

Customers may contact us if tracking details are not updated within a reasonable period.

10. Delivery Attempts

Courier partners may make one or more delivery attempts at the shipping address.

Customers should ensure that:

  • The delivery address is accessible

  • The recipient is available

  • The registered phone number is active

  • Any required payment is ready for cash-on-delivery orders

  • Valid identification is available where required

If the customer is unavailable, the courier may contact the customer or attempt delivery again according to its procedures.

11. Missed, Refused, or Failed Deliveries

An order may be returned to VIRA EARTH if:

  • The recipient is unavailable

  • The customer cannot be contacted

  • The address is incorrect or incomplete

  • Delivery is refused

  • Cash-on-delivery payment is not made

  • Multiple delivery attempts fail

  • The location is inaccessible or unserviceable

Where an order is returned because of customer-related reasons, the customer may be required to pay:

  • Original shipping charges

  • Return-to-origin charges

  • Redelivery charges

  • Cash-on-delivery charges

  • Handling or packaging charges

Any applicable deductions will be made only to the extent permitted by law and our Return and Refund Policy.

12. Cash-on-Delivery Orders

Cash on delivery may be available only for selected:

  • PIN codes

  • Products

  • Order values

  • Customers

  • Delivery partners

VIRA EARTH reserves the right to confirm cash-on-delivery orders through phone, SMS, WhatsApp, one-time password, or another verification method.

Cash on delivery may not be available for:

  • Customised jewellery

  • Personalised products

  • Engraved products

  • Made-to-order products

  • High-value orders

  • Selected remote locations

We may cancel an unverified cash-on-delivery order.

Repeated refusal of cash-on-delivery orders may result in the service being restricted for future purchases.

13. Prepaid Orders

Prepaid orders will be processed after successful payment confirmation.

If payment is deducted but the order is not confirmed, customers should contact us with:

  • Name

  • Registered email address

  • Phone number

  • Payment reference

  • Transaction date

  • Amount paid

Payment reconciliation may require additional time depending on the payment gateway or financial institution.

14. Secure Packaging

Jewellery products are carefully inspected and packaged before dispatch.

Packaging may include:

  • Protective product box

  • Outer shipping box

  • Tamper-evident packaging

  • Security seal

  • Product tag

  • Invoice

  • Certificate or authenticity documentation, where applicable

Customers should not accept a package that appears visibly opened, torn, resealed, crushed, wet, or tampered with, wherever refusal is reasonably possible.

15. Receiving the Package

Before accepting delivery, customers should inspect the outer package for visible signs of damage or tampering.

The customer or authorised recipient may be required to:

  • Provide a signature

  • Confirm an OTP

  • Show identification

  • Acknowledge delivery electronically

  • Complete payment for a cash-on-delivery order

Delivery to the address or authorised recipient provided by the customer will ordinarily be treated as successful delivery.

16. Mandatory Unboxing Video

Customers are strongly advised to record a clear, continuous, and unedited video while opening the parcel.

The video should begin before the outer package is opened and should clearly show:

  • Shipping label

  • Sealed outer package

  • Security tape or seal

  • Entire unboxing process

  • Product received

  • Product condition

  • All accessories, certificates, and packaging

An unboxing video may be mandatory for claims involving:

  • Missing products

  • Empty packages

  • Incorrect products

  • Damaged products

  • Broken jewellery

  • Missing stones or accessories

  • Tampered packaging

Claims may be rejected if sufficient evidence is not provided.

17. Damaged or Tampered Packages

If a package appears damaged or tampered with at delivery, customers should:

  • Refuse the package where possible

  • Record photographs and videos

  • Inform the delivery agent

  • Contact VIRA EARTH within 48 hours

If the package is accepted, it should be opened only while recording a continuous unboxing video.

The customer should preserve:

  • Outer packaging

  • Shipping label

  • Product packaging

  • Invoice

  • Certificates

  • Tags

  • Security seals

  • Damaged product

These may be required during claim verification.

18. Incorrect, Missing, or Damaged Products

Any incorrect, missing, damaged, or defective product must be reported within 48 hours of delivery.

Contact us with:

  • Order number

  • Customer name

  • Product details

  • Description of the issue

  • Clear photographs

  • Complete unboxing video

  • Images of the outer package and shipping label

Claims will be reviewed under our Return and Refund Policy.

19. Delivery Delays

Delivery may be delayed because of circumstances including:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Festivals

  • Strikes

  • Transport disruptions

  • Government restrictions

  • Road closures

  • Courier delays

  • Security checks

  • Incorrect address details

  • High order volumes

  • Technical issues

  • Events outside our reasonable control

We will make reasonable efforts to assist with delayed shipments, but we cannot guarantee delivery on a specific date unless expressly agreed in writing.

20. Delivery for Special Occasions

Customers placing orders for weddings, birthdays, anniversaries, festivals, or other special occasions should order sufficiently in advance.

A requested occasion date does not create a guaranteed delivery commitment unless VIRA EARTH expressly confirms the delivery date in writing.

We are not responsible for losses arising from a courier or delivery delay affecting a special occasion.

21. Customised and Made-to-Order Products

Customised, personalised, engraved, resized, or made-to-order products generally require additional preparation or production time.

Estimated production time may vary depending on:

  • Design complexity

  • Material availability

  • Diamond or gemstone availability

  • Size requirements

  • Engraving requirements

  • Quality inspection

  • Certification

The customer will be informed of an estimated timeline where appropriate.

Production timelines begin only after payment, design, measurements, and other required details are confirmed.

22. High-Value Order Verification

For security and fraud prevention, we may verify high-value orders before dispatch.

Verification may include:

  • Phone confirmation

  • Email confirmation

  • Identity verification

  • Address verification

  • Payment verification

  • Confirmation from the payment-method holder

Failure to complete verification may delay or cancel the order.

We may also use insured or secured delivery services for high-value shipments.

23. Identity or OTP Verification

For selected orders, delivery may require:

  • One-time password

  • Recipient signature

  • Government-issued identification

  • Order confirmation

  • Payment verification

Customers should not share an OTP with anyone except the authorised delivery representative at the time of receiving the package.

VIRA EARTH will not normally request an OTP before the delivery agent reaches the delivery address.

24. Partial Shipments

Where an order contains multiple products, the products may occasionally be dispatched separately.

This may happen because of:

  • Different product availability

  • Different production times

  • Different warehouse locations

  • Customisation requirements

  • Packaging or security considerations

Separate tracking information may be provided for each shipment.

Additional shipping charges will not be imposed solely because VIRA EARTH chooses to split an order, unless otherwise disclosed and agreed.

25. Order Cancellation Before Dispatch

Customers may request cancellation before the order is processed, customised, manufactured, packed, or dispatched.

Cancellation requests are subject to approval.

Once a product has been dispatched, the order cannot normally be cancelled. The customer may submit a return request after delivery, subject to the Return and Refund Policy.

Customised, resized, engraved, personalised, and made-to-order products may not be cancelled after production or modification has started.

26. Return Shipping

Return shipping is governed by our Return and Refund Policy.

Customers should not return a product without receiving prior return approval and instructions from VIRA EARTH.

Unauthorised return shipments may be refused or returned to the sender.

Where a return is accepted because of an incorrect, damaged, or defective product, VIRA EARTH may arrange reverse pickup or provide shipping instructions.

Reverse pickup is subject to courier serviceability.

27. Reverse Pickup

Approved reverse pickups may be arranged from the original delivery address.

The customer must:

  • Keep the product unused and secure

  • Include all original packaging

  • Include certificates, tags, invoices, and accessories

  • Package the product safely

  • Be available at the pickup address

If reverse pickup is unavailable, the customer may be asked to send the product using a tracked and insured courier service.

28. Shipping Insurance and Risk

Where applicable, VIRA EARTH may insure shipments against loss or damage during transit.

Risk in the product generally transfers to the customer after confirmed delivery to:

  • The customer

  • The recipient named in the order

  • An authorised person at the delivery address

  • Building reception, security, or another authorised receiving point

Customers should not instruct courier personnel to leave high-value packages unattended.

29. Lost Shipments

If tracking shows no movement or a shipment appears lost, contact VIRA EARTH.

We may initiate an investigation with the courier partner.

Courier investigations may require supporting information and may take several business days.

A replacement or refund will be considered only after the shipment is confirmed lost or otherwise eligible under the applicable policy.

30. Orders Marked Delivered but Not Received

If tracking shows that an order has been delivered but you have not received it:

  1. Check with family members or other authorised recipients.

  2. Check with building security, reception, neighbours, or office staff.

  3. Verify the shipping address in the order confirmation.

  4. Contact the courier partner where appropriate.

  5. Contact VIRA EARTH within 24 hours of the delivery update.

We may request a courier investigation, proof of delivery, delivery confirmation, GPS details, signature, or OTP records.

Claims reported after an unreasonable delay may be more difficult to investigate.

31. Shipping Restrictions

We may refuse or cancel delivery to:

  • Non-serviceable PIN codes

  • Restricted zones

  • Areas affected by government limitations

  • Locations with repeated delivery failures

  • Addresses associated with suspected fraud

  • Locations where secure delivery cannot reasonably be completed

We may request an alternative serviceable delivery address.

32. Invoice and Documentation

The shipment may include or electronically provide:

  • Tax invoice

  • Order summary

  • Product certificate

  • Hallmark information

  • Authenticity documents

  • Care instructions

  • Warranty details, where applicable

Customers should preserve all documentation, as it may be required for returns, exchanges, repairs, insurance, or after-sales support.

33. Holiday and Sale Periods

Order processing and delivery may take longer during:

  • Diwali

  • Dhanteras

  • Akshaya Tritiya

  • Wedding seasons

  • Public holidays

  • Promotional sales

  • Special launches

  • High-demand periods

Customers are encouraged to place time-sensitive orders early.

34. Force Majeure

VIRA EARTH will not be responsible for delays or failure to deliver caused by events beyond our reasonable control, including:

  • Natural disasters

  • Floods

  • Fires

  • Epidemics

  • War

  • Civil unrest

  • Government action

  • Strikes

  • Courier disruption

  • Transport restrictions

  • Power failures

  • Internet outages

  • Supplier delays

We will make reasonable efforts to resume processing and delivery when normal operations become possible.

35. Changes to This Shipping Policy

VIRA EARTH may update this Shipping Policy from time to time.

Any revised policy will be published on the website with an updated “Last updated” date.

The shipping terms applicable to an order will generally be those displayed when the order was placed, subject to applicable law.

36. Contact Us

For shipping, dispatch, tracking, or delivery enquiries, contact:

VIRA EARTH
Operated by V.R DIAMONDS AND JEWELS LLP

Registered business address:
V.R DIAMONDS AND JEWELS LLP
First Floor, 2704, Gali Number 24
Beadonpura, Karol Bagh
New Delhi, Delhi 110055
India

Email: viraearth.info@gmail.com
Phone: +91 98731 11955
Website: https://viraearth.com